Careers

Director of Revenue Management

February 24, 2025

Full Time

Director of Revenue Management

The Revenue Manager will be an experienced professional with extensive expertise on Hilton, IHG, Marriott, Choice, and Wyndham revenue management platforms. The Revenue Manager is tasked with ensuring each hotel maximizes its revenues through strategic deployment and manipulation of channel business, “Brand” tier structure, opaque pricing and dynamic rate and yield management strategies. The Revenue Manager has overall responsibility for identifying and maximizing all potential revenue opportunities for assigned hotels in various locations. This includes the analysis of revenue potential for all market segments, including group, leisure, and corporate transient business, and will be responsible for working with OTAs to facilitate additional distribution. The Revenue Manager must be strategic and decisive, combining knowledge in revenue management, ecommerce, sales, marketing, and distribution to make the optimal revenue decisions.

GENERAL RESPONSIBILITIES:

• Take full ownership of the properties within your portfolio, with performance measured on both absolute and relative metrics.
• Actively monitor and adjust pricing across your portfolio markets to optimize revenue.
• Collaborate proactively with Sales, Marketing, and Operations to implement strategies aimed at improving the bottom line for property owner partners.
• Exceptional verbal and written communication skills with on-site management and corporate personnel. Must be an exceptional influencer, negotiator and compromiser.
• Aggressive, strategic and well-thought-out planning that allows the operator to “pivot” quickly to exploit “in the moment” rate and inventory strategies, 24-7.
• Is a mentor and teacher of GMs, DOS’s, FOM and corporate personnel – works daily with these partners for shared successes.
• Certified as a Revenue Manager with Hilton, Marriott, and IHG platforms.
• Stays up to date regarding techniques and technology and has the ability to deploy cutting-edge thoughts and ideas.
• Is flexible regarding work schedule and timelines – understands the hotel business is a business “that never sleeps”.
• Has a relentless desire to “WIN” by becoming a market leader in RevPar/Market Share by virtue of STAR data analytics, meeting or exceeding hotel budgets with creative and measurable selling techniques. Understands how to balance group and transient revenue management strategies.
• Understands RevPAR, TRevPAR, NRevPAR and GOPPAR measurements toward financial success.
• Uses data analytics for predictive booking patters (i.e., Pace Reports) and strategic rate and inventory management.
• Understands how to drive traffic via SEO/PPC, mobile, AI, Dynamic packaging and how to review conversion ratios and customer acquisition costs.
• Works closely with Corporate Controller and Accounting Manager to ensure data is accurate on all reporting platforms.
• Produce top-line forecasting and budgeting reports for portfolio properties, leveraging market data and competitive analysis to inform decision-making.
• Assists with annual budgets regarding segmentation, rate and inventory strategies, special event pricing, etc.
• High level of motivation and commitment.
• Other duties as assigned, which the associate is capable of performing

QUALIFICATIONS:

• Bachelor’s degree – Hospitality/Hotel Management preferred
• Minimum 4 years work experience in full-service/select service hotels dealing with multiple brands including Marriott, Hilton, IHG, Choice, and Wyndham.
• Strong understanding of hotel operations
• Computer Knowledge/Skills: MS Office, strong excel skills, and knowledge of hotel property management systems
• Revenue Management Expertise: Strong familiarity with hotel and/or vacation rental yield management techniques, with a proven ability to optimize revenue.
• Effective Communicator: Excellent verbal and written communication skills, with the ability to present confidently and clearly to both internal and external stakeholders.
• Collaborative Team Player: Dependable and responsive, with a reputation for solving problems and answering revenue-related questions. Highly organized and detail-oriented, with meticulous note-taking practices.
• Technologically Savvy: Embraces the role of technology in successful yield management programs and is open to learning new systems. Able to think creatively and work with imperfect data to drive results.
• Detail-oriented and Time Management Proficient: Excels in managing multiple ongoing processes, maintaining superior attention to detail, and meeting deadlines.
• Analytical and Data-Driven: Skilled at analyzing large datasets to generate insights that inform pricing decisions and maximize revenue strategies.
• Highly focused and results driven
• Excellent communication skills, both written and oral
• Professional in appearance and presentation
• Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed goals
• Ability to connect with hourly team members during property visits to ensure training and tools are being provided to ensure the hotels’ success
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Strong conflict management skills with ability to speak clearly and persuasively in positive or negative situations
• Demonstrate group presentation skills, conduct and orchestrate monthly, quarterly and annual meetings
• Build morale and group commitments to goals and objective.
• 4+ years of experience in a yield or revenue management role
• You’re highly motivated and able to maintain efficiency while working independently.
• You’re proactive by nature and can act decisively when needed.
• You’re a team player who is committed to uplifting your coworkers and the company.
• Proficient and familiar with online booking channels (Expedia, Booking.com, etc.), and pricing tools

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

• Cell Phone Allowance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor’s (Preferred)

Experience:

• Revenue Manager: 4 years (Preferred)
• Marriott/Hilton/IHG/Choice/Wyndham: (Preferred)

Willingness to travel:

• 15% or less

Work Location: Atlanta, Georgia.

Corporate Senior Staff Accountant

February 22, 2024

Full Time

Full Job Description

The Corporate Staff Accountant is responsible for the detailed monthly accounting, reconciliation, and financial reporting of Five Star’s corporate entities. This position addresses deadlines and a multitude of accounting activities including general ledger preparation and financial reporting and requires proven analytical skills as well as excellent written and verbal communication skills.

Knowledge, Skills & Abilities:

• Exemplary communication (verbal and written), organization and presentation skills.
• Exceptional project management skills. Effective in prioritizing work and following through on commitments.
• High degree of initiative and ability to work effective in teams or independently.
• Attention to detail with the ability to adhere to closing schedule and deadlines.
• Highly proficient using Microsoft Excel.
• Ability to develop and maintain effective relationships with internal and external customers. Collaborative approach with business partners at all levels of the organization.
• Able to work in a fast-paced environment, with the flexibility to handle multiple job assignments at the same time.
• Assist in the preparation of monthly financial statements for several properties. This involves providing resources to the external accountant.
• Assist with entering annual budgets into the accounting software.
• Assist the external accountant in filing sales and use tax returns monthly for all properties in different states. Research discrepancies in tax exempt reports, under-collection of sales taxes, or incorrect tax rates with the General Manager.
• Assist with yearend audits including submitting year end financials and other source documents to the tax preparer and reviewing and entering year end adjusting entries.
• Ensure payroll submission of hotels is within company standards and accurate recording of payroll in the accounting software. Research discrepancies if any.
• Assist in managing cash requirements and providing resources to the external accountant to reconcile all bank accounts daily.
• Ensure that external accountant is reconciling cash and credit card deposits per the daily report.
• Ensure external accountants accurately reconcile all general ledger accounts including monthly balance sheet analysis.
• Ensure mortgage and escrow payments are made timely and accurately.
• Ensure property taxes and insurance payments are made timely.
• Send invoices to external accountant to Post Accounts Payable ensuring correct coding of invoices by the General Manager as well as ensure vendor reconciliations are done monthly.
• Monthly closing of accounts and distribution of financial statements.
• Obtain and track W-9 forms and process annual 1099 forms as needed.
• Establish rapport with the General Managers and Regional Director of Operations and work with them to ensure smooth workflow.
• Other duties may be assigned.

Education and Experience:

• Bachelor’s degree in finance/accounting or related field.
• Minimum of 3 years of accounting experience; real estate/hospitality industry preferred.
• High level of proficiency with Microsoft Office, particularly Microsoft Excel.
• Experience with financial accounting software such as QuickBooks, Yardi, M3, etc.

Job Type: Full-time

Pay: $65K

Benefits:

• Dental insurance
• Travel discounts
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401K

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Marietta/Atlanta, Georgia